Refund policy
At MIRYA™, we want every customer to feel confident when shopping with us. We are committed to providing high-quality products and a smooth, reliable shopping experience.
Please review our Returns, Refunds & Warranty Policy carefully before placing your order.
30-Day Hassle-Free Returns
Customers may request a return or refund within 30 days of delivery, subject to the eligibility conditions below.
If you receive an item that is damaged, defective, materially different from the product description, or affected by a fulfillment error, please contact us within 30 days of delivery so we can review your request and provide a suitable solution.
Please note: our 180-day limited warranty does not extend the 30-day return and refund period.
Return & Refund Eligibility
Items may be eligible for return, refund, replacement, or warranty support if:
| Situation | Eligible Solution |
|---|---|
| Item arrives damaged or defective | Replacement, replacement part, refund, or another suitable solution |
| Item is materially different from the product description | Return, replacement, or refund |
| Incorrect item, model, or variant was shipped | Replacement or refund |
| Product has a confirmed functional issue under normal use | Warranty support, replacement part, replacement product, or repair guidance |
Non-Quality-Related Returns
For returns that are not related to product quality, customers may still contact us within 30 days of delivery for review.
Non-quality-related returns may include, but are not limited to:
| Situation | Return Condition |
|---|---|
| Change of mind | Customer is responsible for return shipping |
| Personal preference | Customer is responsible for return shipping |
| No longer needing the item | Customer is responsible for return shipping |
| Ordered the wrong item by mistake | Customer is responsible for return shipping |
| Package refused or canceled while in transit | Return shipping and handling costs may apply |
For non-quality-related returns, a restocking fee may apply depending on the order status and the condition of the returned item.
Restocking Fee
To help cover inspection, handling, repackaging, and inventory processing costs, a restocking fee may be applied to non-quality-related returns.
| Item Condition | Restocking Fee |
|---|---|
| Unopened, unused, and in original packaging with all accessories included | 10% of the original order value |
| Opened but unused, with all packaging and accessories included | 10%–15% of the original order value |
| Opened and lightly used, but complete and undamaged | 20% of the original order value |
| Missing parts, damaged, stained, altered, or showing misuse | Not eligible for return |
Return shipping fees are the responsibility of the customer for non-quality-related returns.
Non-Returnable Conditions
Items are not eligible for return or refund if:
| Condition | Return Status |
|---|---|
| The request is submitted more than 30 days after delivery | Not eligible |
| The item was intentionally damaged, altered, misused, or improperly handled | Not eligible |
| The item shows signs of heavy use, stains, odors, scratches, or damage | Not eligible |
| Original packaging, accessories, manuals, cables, or parts are missing | Not eligible |
| The order fails to arrive due to an incorrect shipping address provided by the customer | Not eligible |
| The item was not purchased from the official MIRYA™ website | Not eligible |
| Free gifts or promotional items are requested for refund | Not eligible |
| The product issue is caused by failure to follow product instructions | Not eligible |
We reserve the right to deny any return or refund request if the item does not meet the eligibility criteria above.
Defective, Damaged, or Incorrect Items
All MIRYA™ products are inspected before shipment. However, damage during transportation or fulfillment errors may occasionally occur.
If you receive a damaged, defective, or incorrect item, please contact us within 30 days of delivery and provide:
| Required Information | Details |
|---|---|
| Order number | The order number used at checkout |
| Description of the issue | A clear explanation of the problem |
| Photos or videos | Clear evidence showing the defect, damage, or incorrect item |
| Packaging photos | Photos of the outer package may be required for shipping damage claims |
After review, we may offer one of the following solutions:
| Solution | When It May Apply |
|---|---|
| Replacement part | If a specific part can resolve the issue |
| Replacement product | If the product is confirmed defective or incorrect |
| Refund | If a replacement is not suitable or available |
| Repair guidance | If the issue can be resolved with proper setup or troubleshooting |
| Another suitable solution | Depending on the situation |
For confirmed defective, damaged, or fulfillment-error items, MIRYA™ will cover the return shipping cost where a return is required.
180-Day Limited Warranty
All MIRYA™ products come with a 180-day limited warranty from the date of delivery.
This warranty covers eligible product defects, functional issues, or quality problems that occur under normal use.
The warranty does not cover:
| Not Covered | Details |
|---|---|
| Misuse or improper handling | Damage caused by incorrect use or improper care |
| Accidental damage | Drops, spills, breakage, or external damage |
| Unauthorized modification or repair | Any repair or modification not approved by MIRYA™ |
| Normal wear and tear | Natural aging or wear from regular use |
| Cosmetic damage | Scratches or appearance changes that do not affect function |
| Personal preference | Change of mind or no longer needing the item |
| Failure to follow instructions | Issues caused by incorrect setup, use, or maintenance |
If you experience an issue within the warranty period, please contact us at support@themirya.com with your order number and clear photos or videos showing the problem.
After review, we may offer one of the following warranty solutions:
| Warranty Solution | Details |
|---|---|
| Replacement part | If the issue can be resolved by replacing a part |
| Replacement product | If the product has a confirmed functional defect |
| Repair guidance | If troubleshooting can resolve the issue |
| Another suitable solution | Depending on the product condition and issue |
The 180-day warranty is intended to cover eligible quality or functional issues. It does not provide a right to return the product for a refund after the 30-day return period has ended.
How to Start a Return or Warranty Request
To request a return, refund, or warranty support, please contact our support team at:
Please include:
| Required Information | Details |
|---|---|
| Order number | Your original order number |
| Reason for request | Return, refund, replacement, or warranty support |
| Description of the issue | A clear explanation of the problem |
| Photos or videos | Clear evidence showing the issue or product condition |
Once we review your request, we will notify you whether your return, refund, or warranty request has been approved.
Returns require prior approval. Items sent back without prior approval may not be accepted, and the customer may be responsible for any associated shipping costs.
Return Process
| Step | Details |
|---|---|
| Step 1 | Contact us at support@themirya.com with your order number and return reason |
| Step 2 | Our support team will review your request and may ask for photos or videos |
| Step 3 | If approved, we will provide return instructions or a return address |
| Step 4 | Pack the item securely with all original packaging, accessories, manuals, and parts |
| Step 5 | Ship the package and send us the return tracking number |
| Step 6 | Once the return is received and inspected, we will process the approved refund or solution |
Refund Processing
If your refund is approved, it will be issued to your original payment method within 3 to 5 business days after approval, or after the returned item is received and inspected where applicable.
Please note that it may take additional time for your bank, credit card provider, or payment platform to post the refund to your account.
Original shipping fees, return shipping fees, and restocking fees are non-refundable unless the return is due to a confirmed product defect, damage, or fulfillment error.
Order Cancellations & Modifications
We understand that mistakes can happen. If you need to cancel or modify your order, please contact us as soon as possible.
| Request Type | Policy |
|---|---|
| Shipping address change | Must be requested within 8 hours of purchase |
| Order modification | Must be requested within 8 hours of purchase |
| Order cancellation before processing | May be approved depending on order status |
| Order already processed or shipped | Cannot be canceled or modified |
| Cancellation due to personal reasons | May be subject to a 5% cancellation fee |
Cancellation requests submitted after an order is placed may be subject to a 5% cancellation fee to cover non-refundable payment processing and administrative costs.
Submitting a cancellation or modification request does not guarantee approval. Requests are handled based on the order status at the time we receive them.
Contact Us
If you have any questions about returns, refunds, cancellations, warranty support, or order changes, please contact us:
MIRYA™
Email: support@themirya.com
Phone: +1 (281) 236-7068
Business Address:
1625 Poplar St, Denver, CO 80220, United States